I didn't turn off or reboot the router after the engineer visit, that's just the extent of the loss I have been experiencing. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do. I was wondering if the Hub 3 was put to modem mode and i bought a different router would the issue be fixed or should I take this up with virgin media. + £8 per month for a static ip address, cancel at anytime with 7 days’ notice. Share a screen shot of the results. 8. 168. 3. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Troubleshooting dropped network traffic. Virgin Media Community; Broadband; Gaming Support; Latency issues; Options. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. The Correcteds are from when I rebooted the modem just yesterday! During the times of high latency web pages take a long time to load, and watching streaming content keeps buffering. Hello all, I'm after some advice regarding my Virgin broadband 350Mbps. Latency Spikes & Packet Loss. This includes their 300Mbps, 145Mbps, and 67Mbps plans. This provides lag-free play without disruption across multiple connected devices. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). e. Can someone please look at my BQM and data to confirm if this is expected? My Hub 3 is in modem mode with my own router / mesh network. Broadband speed statistics found those with speeds in excess of 1GB typically. 65. Virgin Media Outage Update - Description: Service update. There's likely 2 issues at play here: Known latency issue on the Superhub 3. Got a response from virgin media about a complaint I made. I have issue with my wifi in general since the start of my contract. 0. not-set-yet. in Gaming Support 07-10-2023; Virgin Gig1 is completely unusable for gaming - Connections are being oversold in every area in Gaming Support 05-10-2023 Yeah I recently found that out about docsis. Well, we don’t think that’s right. The best times to game online or make big downloads, for example, would be when connection is fastest. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. I have exhausted every bit of trouble shooting under the sun so I am making this post to ask if anybody else. Appreciate the assistance. Acquired Downstream Channel (Hz). danielefc. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband. In terms of actually issue; Completly unable to play multiplayer games, the ping spikes result in excessive rubber banding, I. Let us know. 8. 3 5120 64 qam 2 5 49600051 41. I was thinking ( right or wrong) that if I was getting it at around 14ms to phone I would get the same or there abouts to the modem/router hard wired to the Xbox console. 168. I press 'H' to get on my mount and my character just stands still for 4-5 seconds and then gets on his mount. Similar issues occurred in 2020 and after 8 months of terrible internet they were fixed for a year or 2 and have now resurfaced. Hi all, First post here. I ended up powerlining my PS4 and hub and it's been fine since (fingers crossed). As a result, Virgin Media often post slow latency, or ping, rates in independent research compared to BT's fibre to the home network. All UDP connections are performing very badly on Superhub3 modem, but also whenever there's a significant UDP traffic passing through the modem, other, non-UDP internet connections are slowed down to crawling speeds. From a system check ran, you have got an SNR issue (signal to noise ratio). e. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. The "orange" light is probably a result of a cheap failing LED - quite common in VM Hubs. A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. Hub 5 Packet loss and latency - Page 4 - Virgin Media Community - 4889960. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Latency issues with Intel's Puma 6, used in gigabit broadband modems, have yet to be resolved for Virgin Media customers using the UK company's superhub 3. . Day by day my latency gets worse and worse. Which to my. i have typical devices connected. Also some packet loss. In some cases, you might be able to fix internet lag by changing how your device interacts with the network. Jitter is used to describe the amount of inconsistency in latency across the network, while latency measures the time it takes for data to reach its destination and ultimately make a round trip. 1 (192. 5 5120 64 qam 4 4 43100000 38. 82. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. Got a response from virgin media about a complaint I made. Before you go and tell me to run ping tests and trace routes and other things, I just want you to know, I have 0 issues with any other game or program. 2. Latency is effected by anything but bandwidth. Because it’s a measure of time delay, you want your latency to be as low as possible. My BQM often shows as completely red even though I have an internet connection. Hi all, Have seen some similar threads on here before and am now suffering from the same issue myself - namely huge latency and packet loss at all times of day. To date, the best I have had is 24ms and this is changing the DNS every time. While Virgin Media have plans to upgrade their entire network to full fibre by the end of 2028, for now, most customers will have coaxial cable connecting their home to Virgin Media's network, which isn't as good. over-utilisation and Andrew’s comments in Message 20 in the old thread below Hi TanjuHereleci Thanks for your post. Having tried almost every possible fix without prevail the only option I can see left is to switch internet providers. No setup fee is available on all bundles, broadband & phone, and broadband only packages. For the past few days I've been having issues with packet drops and high latency spikes. 100. Tags: DOCSIS 3. 168. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. The generated date is when coverage was at the figures quoted. 20-30ms (or up to 50ms) is low latency, so it is considered good. This visually shows what I have been epxeriencing for months now. Wholesale – (up from 42,243,400). My friends who are on virgin in same city don’t get it. 82. This is known as round-trip time (RTT). 3 5120 64 qam 3 2 23600000 35. 1,000 Mbps avg download/upload speed; 12 month plan; Free installation of your new Full Fibre line; Free in-home set up; Brand new Wi-Fi 6 router; Unlimited data; No mid-contract price rises; £29. net. Hi, I've been experiencing very high latency recently across all games and devices. In this case, you can fix the situation by connecting your console to your router via Ethernet cable. I make calls all day for my job through the internet, we use a service called 3CX and we have to have a VPN on. This is why I gave up and left them after 15+ years, their download speeds great but massive latency issues pretty much all the time so I'm on fttc now at a quarter of the speed but with excellent latency which im happy about. Because you are on Volt, I have gone. Latency Spikes and Packet Loss. Because it’s a measure of time delay, you want your latency to be as low as possible. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. I'm sorry to hear about the poor experience you are having with the broadband connection. . However, speed, ping and packet loss are all over the place this evening. Awful Latency Issues in. During gaming, I receive random - 5435358. 1 53700000 36 5120 KSym/sec 64QAM 2. Upgrading from 600 to 1gb won't improve latency as it. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. Virgin Media Community: Broadband: Networking and WiFi: Packet loss and high latency. Upload speed and latency isn’t. In the WiFi Properties dialog, go to the Networking tab, select Internet Protocol Version 4 (TCP/IP4), and click on Properties. Looking at your broadband quality. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do with my home or router. From checking the equipment and connection everything looks to be within the levels and ranges we'd expect to see, the average speed over the last week is 378mbs download with 36mbs upload with the latency being around 12ms. 2 Mbps). 1. So my contract is: £25 per month for 18 months. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the. Which I guess means "oversubscribed" and trying to fix it? The telephone number that @newapollo suggested I rang to hear the same message about a "complex problem" that would take longer to fix. I experience intermittent drop outs on video conference calls and I suspect that the latency and packet loss is the reason for. Open a web browser and go to 192. Virgin Mobile Home Internet is currently available only to existing customers. However, a friend who lives nearby and also is with virgin media appears to be unaffected. Virgins customer support has been awful too. We would like to show you a description here but the site won’t allow us. virginmedia. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. 168. Broadband Quality Monitor. High Latency and random packet loss. I have since had intermittent issues with high latency that really affects online gaming and makes the experience unbearable. hi i recently upgraded to virgins gig1 package and ever since ive upgraded ive had nothing but problems with the internet (wireless, wired through virgins wifi pod powerline adapter) using my high end gaming pc (i7 11700KF, RTX 3070ti, wifi 6 ax201 wifi card, 16gb 3600mhz corsair vengeance ram) ive. The connection has been fine for the past years (". Cable broadband services such as Virgin Media typically had a higher average latency, of around 15ms, while TalkTalk, Plusnet, and EE’s 36Mbps packages had a ping rate of around 10. and tells you of more local issues down to street cab/ postcode level. . Broadband Status checked: 00:00 . Broadband only plans with FREE setup, prices from £28. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. on 25-11-2021 20:07. I was previously on M200 but have upgraded to M500. Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday Issues with low upload speed, latency spikes and disconnects when uploading in Networking and WiFi TuesdayUpdate 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. Booking an engineer is easy with Virgin Media. A Virgin Media spokesperson told ISPreview. Mobile Your Account. Turn the router off and wait 10 seconds before switching it back on again. Area ref: 31. The engineer was unable to find any faults with the tests he carried out on site however he changed the splitter between the Virgin TV box and the router as it looked like an old one and kindly upgraded us from a Hub 4 to a Hub 5. Having super high latency. Bandwidth is the amount of data you can send and receive in one second. Check your in-game region. Our speed test won’t be able to “saturate” your Internet connection to test for bufferbloat if you’re. As a quick recap. over RFoG, then this is less of an issue. Hey good people of Reddit! Over the last couple of weeks I have been having issues with my Virgin Media broadband. I have experienced this issue for 24 months approximately. particularly with speed and latency. . I have taken a look on our side and it does look as though an engineer visit is needed. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and. ”. Having extreme ping spikes all day for the past 2 months has made me give up online gaming for the most part as it is impossible to play anything without rubber banding across the screen. 331000000. 8. While basic speeds of 3-5 Mbps. The widespread launch of the 1. The latency test I was doing was on the Virgin app to my mobile phone. If you don’t want to run a test right now, just read our. Hi shrrattm, Sorry to hear of the broadband issues experienced, we appreciate the frustration this is causing. Hoping a virgin team member will see this and send an engineer out to fix the issue. and tells you of more local issues. Search Search. 12-month minimum term. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Offer: No setup fee (was £35) + O2 mobile SIM with 10GB data, unlimited minutes and texts. Wifi suddenly gone! Issues adding email to outlook on samsung QuickStart, set up and connections Had an ongoing issue in our area for a while, high latency. SpeedRe: Super Hub 3 Latency Issues 350M. Test the service to a Router mode Hub (3/4/5) + your device with the link below. The packet loss is just as bad as with the Hub 3/4, as is the latency spikes. The issue predominantly, but not. (step-by-step information on troubleshooting the most common. Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . The update was intended to fix latency spikes caused by the flawed intel chip in the cheap POS Virgin Hub. 5 weeks (coincidentally, since VM completed essential maintenance in my local area) I have been experiencing packet loss, constant lag spikes and high latency. is showing spikes every 10 seconds or so from 22 to 280, some as high as 500. I was wondering if the Hub 3. Cable Modem StatusItem Status Comments Re: Broadband latency issues (BQM posted) 25-08-2022 11:40 - edited 25-08-2022 11:51. I have contacted Virgin Media on two occasions now, both I was told to pin reset the Hub 5 and they will send 'signals' to fix the issue. Can anyone help, My son is the gamer, Has a gaming PC, Virgin router in modem mode and netgear wit ethernet wired to PC, The service is appalling, Every day it just drops out mid game, The lag and ping are impossible and if this continues I am going to have to switch providers because this has been. This can see latency times become very slow (double or more vs the usual baseline). particularly with speed and latency. For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. Packet loss issues that have been lasting for months. 9 out of the 30 customers on that specific cabinet were due a repull. Simply saying, ‘oh your ‘whatever’ level is this, so you will have problems’, is just never right!. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. 17-07-2023 There are a few common causes of high broadband latency. in. When he's online, his gaming seems to 'strangle' the rest of the devices and they lose connection or just perform poorly. 1 Kudo Reply. In competitive gaming, even a small disadvantage in terms of latency can be difficult to overcome. Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. When you download anything – even just a web page – you are sending a request to a remote server. This results in it being unusable for latency sensitive applications such as gaming. Showing our 5 star reviews. VM TV/Phone + EBUL v3/Mobile/Broadband via FTTP/RFoG. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. I have never had issues with any other of my broadband providers for Teams calls but with Virgin Media I am constantly apologising and nearly always end up using my phone hotspot mid call in the last few weeks. 0 Kudos. 8 results in RTTs of >500ms and ~10-30% packet loss. 1 modem mode. Tuning in. The latest update we have is: This problem should now be fixed. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). The reason I mention the issues again here, is in the hopes a networking engineer be it VM or external can help me as this issue has been ongoing for 19 months, with 5 technicians being booked throughout 4-5 weeks from September. Speed tests over wired connection show varied results (screenshots. Multiple broadband speed tests over time can show if and when speed fluctuates. I have rebooted all devices (VM Hub, my own router. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. However, the Wi-Fi side does show some issues. Periodically I have some kind of high ping problem:ping 8. Switch off your Gigacube and take out the SIM card. Rebooting. 222 (OpenDNS) is normal at 8-15ms. Impossible to leave Virgin Media with dignity!. This is what i see, following SKyuser's guidance on how to measure the Latency and Packet Loss. Also. The problem (likely to be a network routing issue). The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. Hi Jakemarques7, Thank you for reaching out to us in our community and welcome, sorry to see you are facing latency issues, I was unable to locate you on our system with the details we have for you, so I can try to help and have a closer look at things, I will send you an invite into a private chat, once received plaease click on the purple. It appears to be a due to a routing choice which appears to go via US servers. These settings will automatically set the connected display to its lowest latency mode. 5 million via FTTP and. Latency is a measure of how much time it takes for your computer to send signals to a server and then receive a response back. 8. £15. openreach) and virgin put in their own. . For most gaming devices and multiplayer games, a fast internet speed for gaming of at least 25 Mbps is recommended. I and my sister both have the Surface Pro 4/5 Laptop, of course, made by Microsoft. Hi, Looks like I have issues again with my connection with latency spikes causing packet loss to the extent I'm actually seeing freezes and - 5170160. Attached are my logs and BQM. With more speed comes more jitter even just downloading makes a lot of upload going back but pure upload that may be the bigger killer for VM upstream that can't handle everyone in the area if you was idle that is. Use a cable connection. The average latency range for most sites is between 50 and 150 ms. In other words, network latency refers to how long it takes information to travel from an internet browser to a network server and back again. 1130Mbps download), which was previously limited to an upstream rate of 52Mbps. 0. . Sky Broadband Boost is an add-on to a Sky subscription that brings extra benefits. Scotland 53. Starlink users experience two issues occasionally that make competitive gaming difficult: Fluctuations in latency; Packet Loss; The truth is that even a high ping of 60-80 ms is manageable as long as the ping value stays relatively constant. Upload speed and latency isn’t. For the last few weeks I've been having intermittent issues with latency spikes and packet loss. 1. I have recently moved to a new place and have installed the Virgin Media Hub 4 (1. 1 (192. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. over-utilisation and Andrew’s comments in Message 20 in the old thread belowHi TanjuHereleci Thanks for your post. Evening latency rises point to problems with Virgin Media again Wednesday, November 7, 2012 1:36 PM; 21 comments; Running a broadband provider and having zero faults is an impossibility, but recently Virgin Media appears to be having more than its fair share of problems. Mobile Your Account. The only fix I've found for this is to limit my upload speed. 28. on 27-02-2023 11:42. Step 3 - where the webpage downloads the requested data onto your device - is measured by. First impressions (based on half a day's results) are that your connection probably suffers from over-utilisation of VM's local network. Currently on hold with VM customer support, who are having a tough time understanding. To see whether 5G has arrived in your area, visit our coverage checker. Reply. We would like to show you a description here but the site won’t allow us. However. I've checked the service status page which is confusing as it says everything in my area is fine but when it tests my hub it comes back that there's an issue in my area. on 04-11-2022 21:31. 99 a month. 603 for their Hub 3. I have a Hub 3 hard wired to pc and new PS5. I’m wired right into my router and I lag all day long for fun, upgraded to virgin to get a boost I’m speed, from sky 70mbps to virgins 380mbps, both around 30 upload. Start a broadband monitor now. 962 ms 5. uk: “We are offering selected customers in a number of locations the opportunity to upgrade to a Hub 4 free of charge. 1. 🙂. However the TB. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Clearly shows lag spikes occurring. Entertain me; Broadband Deals. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. Adam182. If you deny all traffic, by default, that also denies SSH. Please, help, as it is really uncomfortable to work during such service state. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. 54 Mbps to 1. latency with 100% packet loss is far from a usable service. Its getting to the point where playing online games is impossible not to mention that this poor service negatively affects our working from home as myself, my son and my wife g. It sounds like you are experiencing an SNR issue, a signal to noise ratio fault. i have rung the 'customer services' numerous times and feel like i'm hitting a 'fire' wall. For about 1. 9 458395984 3. Fast forward 2 months and I’ve had. Slightly disappointed that an old Hib 3 router was installed. I have run some diagnostics from here, I can't see any outages from utilisation. from the network to the Hub or occurs from the Hub over the WiFi links to your devices. I have rebooted all devices (VM Hub, my own router. The latency test I was doing was on the Virgin app to my mobile phone. This can be replicated via WiFi. The average internet speed for Virgin Media Broadband is 190 Mbps and their median download speed is 135 Mbps. on 23-03-2023 13:07. Click on the “Upstream” tab, copy the text and paste into your reply. Make sure your connection to your router is at least as fast as your Internet connection itself. Extremely Bad Ping and Latency. Checked the "Router Status" and the signals are fine, but there are pre and post RS errors in. 8. I upgraded to a 500 mb/s contract and got a hub - 5262735. Welcome back to the community and thanks for taking the time to post. In the search box, type ncpa. Hello all, I have been trying to understand why my Virgin Media M100 broadband with a Hub 3 router is giving these poor results especially in the evenings. on 12-06-2022 21:57. 1 modem mode. which increase the cost of broadband contracts by the. VMUser1812. Virgin have botched the software update and have made the routers near unusable. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. Re: High latency and constant packet loss while gaming and video conferencing. Ookla’s tests confirm results we’ve seen from other broadband measurement companies, such as SamKnows. Now my speeds have gone from 10mb to 390mb download on virgin 350. It does not however affect any offline games, and thus I thought the problem was with my internet connection. 0 in Router mode Oversubscription in your area 1 can be resolved by buying your own router and putting your Superhub into modem mode. _____ If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. I recently upgraded to M500 and since then these issues have become more prevalent. I've tried resetting the router and it hasn't changed anything. As explained in my initial post, the issue is not an outage but highly unreliable network performance (high latency, lag and packet loss), which means I can’t use my internet for gaming. Limiters slightly throttle the speed of your internet for more stable latency plus using an aqm (active queue management) which drops packets keeping latency and bufferbloat low. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi forum members, I've been with VM for the last 18 months with a BQM showing high latency over the full contract impacting video and gaming. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. I have just upgraded to the 1GB package and received a new hub5. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. A network with high latency means slow response times and creates a negative user experience. 99 per month. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. The router will go through the booting up. 4 / 5 based on 675 reviews. Buffering broadband. Hi I am with VM for over a year now and I am getting constant disconnections on my 1Gb broadband - both wired and wireless. 9. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. The sky router used to sit directly under the PC but the TV in the lounge had no problems streaming etc. From beta to yesterday (6/10) i had no issues with latency. For really good games playing you do need a ethernet connection. I wa. From what I understand we have a Sync issue between the hub and the street cabinet resulting in partial service. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. Different upstream speeds are available at either 2Mbps. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). Any help would be much appreciated. I’m now getting normal speeds and latency. Bandwidth measures how much data your internet connection can download or upload at a time. Virgin Media M125 Fibre Broadband. Latency is the time it takes for a piece of information (a 'packet') to get from our servers to your broadband connection, and back. 65. Modem is still rubbish, but if used in modem mode there are no latency spikes. How accurate is the WiFi speed test? Our broadband speed test is generally pretty accurate and the results are a good reflection of the speeds you were getting during the test. As @legacy1 (Thanks for the assist 👍) said, all the statistics that you have provided with the router are fine, we cannot see any issues there. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. 1 DS is too low at -7 so that needs fixed. Broadband ISP Virgin Media (VMO2) appears to have unofficially begun the full national rollout of 100Mbps+ (110Mbps max profile rate) upload speeds on their top “Gig1 Fibre Broadband” package (avg. Over the last little while I have had terrible latency mainly in the evenings to the point where it's almost pointless having the internet.